VICTOR T. YU, MD
" I appreciate very much the attentiveness, courtesy and expertise of all the personnel who attended to me. A very pleasant experience. Joe Plascencia."
"I feel very good. Thank you Dr. Yu."
" Very positive experience. All the staff, doctors, and nurses were professional, kind and proficient."
"Everyone was terrific from the moment I arrived, from the woman who admitted me to the nurse who wheeled me out to the car and all the others in-between. I felt well taken care of and felt that I was in good hands all around. Everything was Excellent."
" The office staff was very helpful when i called. They showed a real concern. Not that i would look forward to my next colonoscopy but i would certainly come back. I have already referred a friend. Thanks again, Bill Cardillo."
"Dr Yu and support staff, thank you for your five star treatment..much appreciated."
"Dr. Yu and the entire staff was friendly, informative, and all made me feel as comfortable as possible. I had complete confidence in eveyone of whom I had contact."
"Excellent service and treatment by nurses, doctors, and staff! "
"Toda la atención del staff excelente, el desempeño del doctor excelente, resolvió mis preguntas e inquietudes y uso en la conversación palabras sencillas para que todo el proceso fuera más comprensible para mi. Gracias :). "
" very relaxing. i have full confidence in Dr. Yu and staff. "
" this is the first time I have a colonoscopy and I have taken good care of it. very careful and at ease."
" Everyone is very nice and answered my questions patiently, and my nervousness is reduced to the miminum. Dr. Yu is exceptionally professional and explained everything very clearly. Thank you very much! "
" Everything was well managed and done in a timely manner."
" Professional and relaxing environment. "
" I was impressed with the friendly, yet serious and efficient manner in which the colonoscopy procedure was conducted. Each phase, from registration through discharge, was handled with extreme professionalism. "
SHAHROOZ BEMANIAN, MD, FACP, MA, MS
" The physician made me feel comfortable with his initial consult/interview regarding a colonoscopy, and the group's staff was exceptionally helpful with scheduling and explaining the needed prep for the colonoscopy. The group's staff made me feel comfortable before the colonoscopy, and we had to wait for the physician to arrive and started 15 minutes later than scheduled, however, the physician works at other centers, and the 15 minutes did not impede my day or worsen the experience. I was most impressed that the group was able to schedule me into a spot that was canceled so I had the colonoscopy the day after the initial interview with no problems even providing me with the needed bowel prep med and thorough directions."
" Because of COVID_19 I was terrified to undergo this procedure. Dr. Bemanian was very patient right from the start, listened to my concerns (repeatedly) and provided me with excellent information. Paritash in the front office was also invariably kind and helpful, especially with problems with accessing the patient portal and the telemedicine link. She actually told me she would pray for me today which was the kindest thing ever! The schedulers were also very helpful and patient, answered all my questions, and clarified my confusion. The staff at the endoscopic center were professional and helpful. They were all properly masked, kept physical distance when possible, and even let me wait outside until the actual procedure. The admitting person, Desiree, was beyond nice, warm, and friendly. The nurses who roomed me and inserted the IV were considerate and gentle. Dr. Kan the anesthesiologist was informative and knowledgeable. Right before the procedure, Dr. Bemanian, although I'm sure he was very busy, took the time to (again) answer my questions, reassure me about the possible diagnoses, and gvve me a clear plan for next steps. Throughout the entire experience, despite the masks and face shields, I felt seen as a person. What could have been a really distressing afternoon ended up with me feeling protected and cared for. Thank you!"
" My sincere thanks to all the staff that took care of me of the dreaded colonoscopy procedure today. From the front desk to the nurses and to Dr. Bemanian, your professionalism, friendliness & cheerfulness made my morning procedure pleasant, removing all my nervousness. Thank you all again for your good works & kind attitude."
" The process was surprisingly smooth and easy. I was in and out of the procedure in no time. All the people (doctors, nurses, front desk, etc.) were extremely helpful and friendly."
" I found my experience today excellent in every category. Thank you for your expertise, professionalism and care."
" Dr. Bemanian and his staff were incredibly polite, efficient and very helpful through the whole process. Thank you !! "
" Great service and they made you feel very comfortable."
" I was very pleased with my experience at the appointment. Every thing was performed as expected.my only objection was that my rider had to wait in the parking lot or go home which she did."
" They have put in place a very organized protocol for patients visiting their office without compromising distance guidelines. Check-in was smooth and I was taken to an exam room within just a few minutes of arriving. I didn't see another patient until I was exiting. They paid attention to every detail to make sure patients, and staff, stayed safe. "
" My procedure went well, staff was friendly, and I felt I was in good hands."
" Everything was excellent from cleanliness of the facility to the kindness of the staff."
" Top notch quality and professionalism."
" Dr Bemanian is a very good doctor who I would recommend to friends."
" I just wanted to thank Dr Bemanian and staff for taking such great care of me I could tell that the staff worked very well as a team hat and ensured I received high quality Care. "
" Very good! Professional, respectful, and helpful staff Thx."
" Amazing staff Amazing Dr. "
PAUL LEE, MD, MPH, MA
" It was excellent all around."
" Everything was perfect. Hoag has outstanding customer service. All of the practitioners are excellent. TREATMENT RESULTS Excellent SCHEDULING EASE Excellent OVERALL EXPERIENCE Excellent."
" Everything was great from check-in through check out. Thank you to all for taking such great care of me!"
" Everything went well. Everyone was nice and had a good attitude. Not quite as much anesthesia as my last test, I could hear talking the entire time and felt the procedure ( that hurt a bit). But, better to have less anesthesia - that darn Alzheimer's you know! Over all happy it's over and everything looked good. Was impressed with all staff , very friendly."
" Easy checking in, staff and doctor explained procedure and outcome. Excellent."
" I had the best experience from what I was expecting. Interesting because a friend of mine told me he had an outstanding experience prior to my procedure. the total experience was very pleasant and completely professional. i couldn't imagine improvement in any area. All the people, everyone, was so nice and accommodating literally a very pleasant experience. I would like to thank everyone at the Hoag Endoscope Center for making my visit the best ."
" Overall i give five stars from start to finish and services and etc.,."
" Over all experience was good but scheduling and preoperative evaluation were difficult. Providers and staff were kind and efficient.The most impressive service was immediate printed test result at the end of procedure."
" Wait time was longer than expected as there may have been some confusion on my scheduled 12:30 PM appointment as they thought it was at 1:30 pm while I was brought into holding area. Procedure seemed very quick but don't remember much following procedure. All excellent."
" Dr. Lee and all support staff were great. The people who prepped me and took care of me all did an efficient job, and all showed that they cared. The only weak point was that the anesthesiologist was late, causing me to wait, and the procedure to begin at 12:40 instead of the scheduled 12:00. But everything that Dr. Lee and the rest of the staff provided went very well. The prep areas were a little loud and like a mass production line, but I guess that can be expected in corporate medicine in 2020. Overall, though, happy with the experience. "
" Easy and painless. "
" Everyone very nice and efficient."
" it was very good from the doctors nurses and facility, I am thinking of changing over from Memorial to Hoag as my main provider now, thanks. "
" Everything to do with the procedure went as smoothly and pleasantly as possible.I also must say that all precautions were taken to ensure a clean and sterile environment and I felt secure that the establishment was very well run. The administrative and support staff were lovely. They explained every step of the process so I felt comfortable. i felt confident that I was in good hands. Everyone in the pre-op area was extremely attentive and helpful. Specifically mention Hayley, Giselle and Emma, and Jose. Again each one very knowledgeable and comforting. Dr. Lee was comforting and easy going. My only concerns are how to connect with the Dr. for follow-up questions. The office was less than forthright about the next stage. I'm hoping it's just the holiday weekend that is causing the breakdown in communication.Procedures save lives. It's important to undergo them. Dr. Lee's practice is a place where it can be done in the best manner possible. "
" I wrote down my appointment time as 7:00 am. I received a call from the surgery center telling me that my appointment time was 6:30. By the time I arrived, it was about 7:15. So I was VERY late. Everyone that I had contact with was quick and very efficient. I apologize for being late and do appreciate that everyone was worked quickly to accommodate me and those patients who followed, not to mention the doctor. Thank you for the excellent treatment and care and the follow up phone call. "